Privacy Policy

Effective: 12/11/2024

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and billing details.

Service Information: Address and location details for tree pickup services.

Website Usage Data: IP address, browser type, and other technical information gathered through cookies or analytics tools.

How We Use Your Information

We use your information to:

Process service requests and provide tree pickup services.

Communicate with you about scheduling, updates, and customer support.

Improve our website, services, and customer experience.

Comply with legal obligations.

Data Usage Disclosure

TrashMyTree values your privacy. Mobile opt-in data is used solely for communication purposes by TrashMyTree and will never be used by any other organization.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance user experience and collect analytical data. You can control cookie settings through your browser preferences.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Choices and Rights

You may:

Request access to or correction of your personal information.

Opt out of promotional communications at any time.

Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, contact us.

Explicit Consent for Text Messaging

By providing your phone number, you consent to receive text messages from TrashMyTree. These messages may include updates, promotions, and important service notifications.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying to any message with “STOP” or the keyword provided in the message. Once we process your request, you will no longer receive text messages from TrashMyTree.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].

Frequently Asked Questions

Why should I use TrashMyTree to recycle my Christmas tree instead of my local drop-off site?

By all means, if you want to haul your tree to your local drop-off, we encourage you to!

If you are like our founder, and don't enjoy dealing with a dried out tree, scratching the car roof or having to clean out the trunk or truck bed, and frankly, just don't have the time to deal with it, then we would love to help you out!

Also, it's probably better for your relationship! 😉

Can't I just put my Christmas tree on the curb with my regular waste pick up?

Maybe.

Many towns and cities around Denver don't do curbside pick up, but offer community drop-off locations. The City of Denver will do a special curbside pickup on your large item day but as of 2023, those trees go to the dump, they don't get recycled anymore. Can you believe that?!

How does Christmas tree pickup service work with TrashMyTree?

1) Book your preferred pickup date with the link you'll receive in your confirmation email.

2) On your scheduled day, place your tree outside your door, garage, fence, or in your front yard.

3) We'll be by to pick it up, haul it off, and ensure it is properly recycled.

Easier than bugging your spouse about it!

Can I book a pickup in advance, or do you only offer last-minute services?

You can absolutely book in advance! We'll send a scheduling link in our confirmation order. Scheduling ahead helps secure your spot, especially during peak post-holiday times when demand is high.

What does TrashMyTree do with the tree after it is picked up?

We recycle all collected trees in an eco-friendly manner. Christmas trees are turned into mulch or compost by our recycling partners, ensuring they don’t end up in landfills.

Is there a size limit for trees that can be picked up and recycled?

We can handle trees of various sizes typically up to 12'. If you have something larger, contact us here and we're sure we can figure something out.

Do you offer any discounts for large orders or neighborhoods booking together?

Yes, we offer discounts for bulk pickups, such as when multiple neighbors book together or for property management groups. Contact us here to discuss bulk pricing.

What do I need to do to prepare my tree for pickup?

Please remove all ornaments, lights, stands, and decorations. Basically, it should look like the day it was cut down. This allows us to recycle the tree efficiently and safely.

Note: TrashMyTree cannot accept any trees with flocking (spray snow or other coatings) as these are not recyclable.

Can you pick up trees from apartments or condos?

Yes, we can collect trees from apartments or condos. Just specify the pickup location, like a designated drop-off area, to ensure our team can easily access the tree. At this time, we cannot enter your apartment or condo unit so please ensure there is a location outside we can access.

Can you pick up trees from businesses?

Yes, we sure do!

Is there a specific day or time for pickup?

Pickups are scheduled based on availability and demand, typically within a few days of booking. Although we try to honor your preferred date, we may not always be able to do so. We’ll provide a confirmation of date and window of time for when you can expect our team to arrive.

How much does the pickup and recycling service cost?

Our pricing is competitive and varies based on location and tree size. Check out our prices in our store!

Do I need to be home for TrashMyTree to pick up my Christmas tree?

There is no need for you to be home as long as the Christmas tree has been left in a visible and accessible location.

What should I do if I miss my scheduled pickup?

If you miss the scheduled window, we can reschedule for an additional fee. Contact us to arrange a new pickup time as soon as possible.

If you do not reschedule, the fee is non-refundable.

Can I get a refund if I cancel my pickup?

Cancellations made at least 3 days in advance of your scheduled pick up date may qualify for a refund.

If you missed your pick up date, please contact us to reschedule. There are no refunds if you do not reschedule.